--- title: What do I do if my package arrives damaged? description: We package your Intellipure unit carefully to prevent any damage in shipping and storage. If your package arrives damaged or missing contents, please file a claim with the shipping company immediately --- [Skip to content](https://help.intellipure.com/migration/knowledge/what-do-i-do-if-my-package-arrives-damaged#main-content) English Show submenu for translations ![IN_LOGO_ALL_WhITE_080620.png\]](https://help.intellipure.com/hs-fs/hubfs/IN_LOGO_ALL_WhITE_080620.png?height=35&name=IN_LOGO_ALL_WhITE_080620.png) - Contact Your Rep Open main navigation Close main navigation - Contact Your Rep - English Show submenu for translations - [Visit intellipure.com](https://www.intellipure.com/) [Visit intellipure.com](https://www.intellipure.com/?hsLang=en) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base & Help Center](https://help.intellipure.com/migration/knowledge?hsLang=en) 2. [Purchasing & Shipping](https://help.intellipure.com/migration/knowledge/purchasing-shipping?hsLang=en) 3. [Shipping](https://help.intellipure.com/migration/knowledge/purchasing-shipping?hsLang=en#shipping) # What do I do if my package arrives damaged? We package your Intellipure unit carefully to prevent any damage in shipping and storage. If your package arrives damaged or missing contents, **please file a claim with the shipping company immediately.**  For freight shipments, your unit has been carefully packed to avoid damage. Equipment is prepared for shipment under the Uniform Freight Classification. Your package is thoroughly inspected at the factory and barring damage in transit, it should be received in good condition. When a freight carrier signs the HealthWay bill of lading, the carrier accepts the responsibility for any subsequent damage or shortages evident or concealed. That means inspection and documentation of damage or shortage must be done by the carrier and your claims must be made against them.   - [Purchasing & Shipping](https://help.intellipure.com/migration/knowledge/purchasing-shipping?hsLang=en#main-content) - [Purchasing](https://help.intellipure.com/migration/knowledge/purchasing-shipping?hsLang=en#purchasing) - [Shipping](https://help.intellipure.com/migration/knowledge/purchasing-shipping?hsLang=en#shipping) - [Products](https://help.intellipure.com/migration/knowledge/products?hsLang=en#main-content) - [Intellipure Compact](https://help.intellipure.com/migration/knowledge/products?hsLang=en#intellipure-compact) - [Intellipure Ultrafine 468](https://help.intellipure.com/migration/knowledge/products?hsLang=en#intellipure-ultrafine-468) - [Intellipure 950P](https://help.intellipure.com/migration/knowledge/products?hsLang=en#intellipure-950p) - [Intellipure Ultrafine Whole House Air Cleaner](https://help.intellipure.com/migration/knowledge/products?hsLang=en#intellipure-ultrafine-whole-house-air-cleaner) - [Best Practices and General Information](https://help.intellipure.com/migration/knowledge/products?hsLang=en#best-practices-and-general-information) - [Filters](https://help.intellipure.com/migration/knowledge/products?hsLang=en#filters) - [Troubleshooting](https://help.intellipure.com/migration/knowledge/troubleshooting?hsLang=en#main-content) - [Device](https://help.intellipure.com/migration/knowledge/troubleshooting?hsLang=en#device) - [Science & Technology](https://help.intellipure.com/migration/knowledge/science-technology?hsLang=en#main-content) - [How Intellipure air purifiers work](https://help.intellipure.com/migration/knowledge/science-technology?hsLang=en#how-intellipure-air-purifiers-work) - [How effective are Intellipure air purifiers](https://help.intellipure.com/migration/knowledge/science-technology?hsLang=en#how-effective-are-intellipure-air-purifiers) - [How are Intellipure air purifiers different](https://help.intellipure.com/migration/knowledge/science-technology?hsLang=en#how-are-intellipure-air-purifiers-different) - [Health & Wellness](https://help.intellipure.com/migration/knowledge/health-wellness?hsLang=en#main-content) - [Health](https://help.intellipure.com/migration/knowledge/health-wellness?hsLang=en#health) - Contact Your Rep [![HealthWay Family of Brands](https://help.intellipure.com/hs-fs/hubfs/HealthWay%20Logos/healthwayLogo.png?width=175&height=29&name=healthwayLogo.png "HealthWay Family of Brands")](http://healthway.com) Intellipure Help Center Copyright © 2026, HealthWay Home Products ```json { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": { "@type": "Question", "name": "What do I do if my package arrives damaged?", "acceptedAnswer": { "@type": "Answer", "text": "We package your Intellipure unit carefully to prevent any damage in shipping and storage. If your package arrives damaged or missing contents, please file a claim with the shipping company immediately. For freight shipments, your unit has been carefully packed to avoid damage. Equipment is prepared for shipment under the Uniform Freight Classification. Your package is thoroughly inspected at the factory and barring damage in transit, it should be received in good condition. When a freight carrier signs the HealthWay bill of lading, the carrier accepts the responsibility for any subsequent damage or shortages evident or concealed. That means inspection and documentation of damage or shortage must be done by the carrier and your claims must be made against them." } } } ```