--- title: What is Intellipure's return policy? description: Do not return anything without return authorization. To initiate the returns process, please contact us directly. We will issue a returned goods authorization number for your return if necessary. If y --- [Skip to content](https://help.intellipure.com/migration/knowledge/what-is-intellipures-return-policy#main-content) English Show submenu for translations ![IN_LOGO_ALL_WhITE_080620.png\]](https://help.intellipure.com/hs-fs/hubfs/IN_LOGO_ALL_WhITE_080620.png?height=35&name=IN_LOGO_ALL_WhITE_080620.png) - Contact Your Rep Open main navigation Close main navigation - Contact Your Rep - English Show submenu for translations - [Visit intellipure.com](https://www.intellipure.com/) [Visit intellipure.com](https://www.intellipure.com/?hsLang=en) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base & Help Center](https://help.intellipure.com/migration/knowledge?hsLang=en) 2. [Purchasing & Shipping](https://help.intellipure.com/migration/knowledge/purchasing-shipping?hsLang=en) 3. [Purchasing](https://help.intellipure.com/migration/knowledge/purchasing-shipping?hsLang=en#purchasing) # What is Intellipure's return policy? Do not return anything without return authorization. To initiate the returns process, please contact us directly. We will issue a returned goods authorization number for your return if necessary. If you would like to return your order, you can do so within seven days of receiving it for a full refund (if the item has not been opened and/or used). After seven days of receiving your order, your return will be subject to up to a 30% restocking fee. After 30 days, returns are no longer eligible for a refund. Filters cannot be returned unless unopened. When repackaging your order, make sure that all cords are unplugged and properly wrapped, taped, and insulated. You should use the original packaging and make sure that your air purifier or filters are as securely packaged as possible. Customer is responsible for return shipping. Units purchased during promotions or sales cannot be returned unless exceptions are listed in promotion or sale. **Note:** ALL returns are subject to a basic inspection, should there appear to be significant damage outside the return claim, an additional restocking fee may be applied beyond the 30%. **Please send returns to:** Intellipure, Inc. RGA XXXXXXXX   3326 Maple Ave Pulaski, NY 13142 **Tip:** To prevent additional loss or damage, we recommend keeping your original box for 30 days and purchasing shipping insurance to make sure your return arrives safely at our facility.   - [Purchasing & Shipping](https://help.intellipure.com/migration/knowledge/purchasing-shipping?hsLang=en#main-content) - [Purchasing](https://help.intellipure.com/migration/knowledge/purchasing-shipping?hsLang=en#purchasing) - [Shipping](https://help.intellipure.com/migration/knowledge/purchasing-shipping?hsLang=en#shipping) - [Products](https://help.intellipure.com/migration/knowledge/products?hsLang=en#main-content) - [Intellipure Compact](https://help.intellipure.com/migration/knowledge/products?hsLang=en#intellipure-compact) - [Intellipure Ultrafine 468](https://help.intellipure.com/migration/knowledge/products?hsLang=en#intellipure-ultrafine-468) - [Intellipure 950P](https://help.intellipure.com/migration/knowledge/products?hsLang=en#intellipure-950p) - [Intellipure Ultrafine Whole House Air Cleaner](https://help.intellipure.com/migration/knowledge/products?hsLang=en#intellipure-ultrafine-whole-house-air-cleaner) - [Best Practices and General Information](https://help.intellipure.com/migration/knowledge/products?hsLang=en#best-practices-and-general-information) - [Filters](https://help.intellipure.com/migration/knowledge/products?hsLang=en#filters) - [Troubleshooting](https://help.intellipure.com/migration/knowledge/troubleshooting?hsLang=en#main-content) - [Device](https://help.intellipure.com/migration/knowledge/troubleshooting?hsLang=en#device) - [Science & Technology](https://help.intellipure.com/migration/knowledge/science-technology?hsLang=en#main-content) - [How Intellipure air purifiers work](https://help.intellipure.com/migration/knowledge/science-technology?hsLang=en#how-intellipure-air-purifiers-work) - [How effective are Intellipure air purifiers](https://help.intellipure.com/migration/knowledge/science-technology?hsLang=en#how-effective-are-intellipure-air-purifiers) - [How are Intellipure air purifiers different](https://help.intellipure.com/migration/knowledge/science-technology?hsLang=en#how-are-intellipure-air-purifiers-different) - [Health & Wellness](https://help.intellipure.com/migration/knowledge/health-wellness?hsLang=en#main-content) - [Health](https://help.intellipure.com/migration/knowledge/health-wellness?hsLang=en#health) - Contact Your Rep [![HealthWay Family of Brands](https://help.intellipure.com/hs-fs/hubfs/HealthWay%20Logos/healthwayLogo.png?width=175&height=29&name=healthwayLogo.png "HealthWay Family of Brands")](http://healthway.com) Intellipure Help Center Copyright © 2026, HealthWay Home Products ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Within 7 days of receiving your order, all orders can be returned for a full refund.\nAfter 7 days of receiving your order, all returns are subject to a 30% restocking fee.\nAfter 30 days of receiving your order, returns will no longer be eligible for a refund. \nPlease initiate a return by contacting us directly. We will issue:\nA returned goods authorization number for your return\nPlease package your return carefully:\nCords unplugged and properly wrapped, taped, and insulated\nUse original packaging\nEnsure everything is securely packaged\nNote: ALL returns are subject to a basic inspection, should there appear to be significant damage outside the return claim, a restocking fee may be applied.\n\nPlease send returns to:\n\nIntellipure, Inc.\nRGA XXXXXXXX\n72 South Jefferson St\nPulaski, NY 13142\nTip: To prevent additional loss or damage, we recommend keeping your original box for 30 days and purchasing shipping insurance to make sure your return arrives safely at our facility. " }, "name" : "What is Intellipure's return policy?" } ] } ```