We package your Intellipure unit carefully to prevent any damage in shipping and storage. If your package arrives damaged or missing contents, please file a claim with the shipping company immediately.
For freight shipments, your unit has been carefully packed to avoid damage. Equipment is prepared for shipment under the Uniform Freight Classification. Your package is thoroughly inspected at the factory and barring damage in transit, it should be received in good condition. When a freight carrier signs the HealthWay bill of lading, the carrier accepts the responsibility for any subsequent damage or shortages evident or concealed. That means inspection and documentation of damage or shortage must be done by the carrier and your claims must be made against them.