All orders can be returned within 7 days of receipt for a full refund. After 7 days of receiving your order, all returns are subject to a 30% restocking fee. After 30 days of receiving your order, returns will no longer be eligible for a refund. Please contact us at 315-298-2940 or 800-843-3860 to obtain a returned goods authorization number for your return.
In addition, please package your return with cords unplugged and properly wrapped, taped, and insulated. Returns are subject to a basic inspection, should there appear to be significant damage outside the return claim, a restocking fee may be applied.
Please send returns to 3420 Maple Ave, Pulaski, NY 13142
Tip: To prevent additional loss or damage, we recommend keeping your original box for 30 days and purchasing shipping insurance to make sure your return arrives safely at our facility.