Do not return anything without return authorization. To initiate the returns process, please contact us directly. We will issue a returned goods authorization number for your return if necessary.
If you would like to return your order, you can do so within seven days of receiving it for a full refund (if the item has not been opened and/or used). After seven days of receiving your order, your return will be subject to up to a 30% restocking fee. After 30 days, returns are no longer eligible for a refund. Filters cannot be returned unless unopened.
When repackaging your order, make sure that all cords are unplugged and properly wrapped, taped, and insulated. You should use the original packaging and make sure that your air purifier or filters are as securely packaged as possible.
Customer is responsible for return shipping.
Units purchased during promotions or sales cannot be returned unless exceptions are listed in promotion or sale.
Note: ALL returns are subject to a basic inspection, should there appear to be significant damage outside the return claim, an additional restocking fee may be applied beyond the 30%.
Please send returns to:
Tip: To prevent additional loss or damage, we recommend keeping your original box for 30 days and purchasing shipping insurance to make sure your return arrives safely at our facility.